If the country/region you are in is not listed or if you experience difficulties using any of the toll-free numbers, please call collect at +1-303-967-1096. (Collect calls are placed using the local operator.)
Contact Visa
Have a question or need help doing something with your Visa card? There’s always a way to reach us.
Additional support
Consumer support center
For common questions and concerns regarding your personal Visa card, visit our support centre.
Become a Visa merchant today
Find an acquirer and become a Visa-accepting merchant
FAQ
Your Visa card account
-
-
Please contact your Visa payment card issuer for information about your account or card transaction data. This helps ensure that access to the information is only provided to authorized individuals, subject to your issuer’s verification processes.
You can find the address and telephone number of your card issuer on your Visa statement. The telephone number may also appear on the back of the card itself.
To learn more about how Visa uses your personal information, please visit the Visa Privacy Center.
-
-
Your card issuer can help you resolve issues regarding unauthorized transactions. You’ll find their address and/or telephone number on your Visa statement. Their telephone number may also appear on the back of the card itself.
If you would like to learn more about services that Visa offers to add an extra level of protection to your Visa card, explore Safety + Security Section of the FAQ.
-
-
Your payment experience is incredibly important to us. Merchants who display the Visa logo are not permitted to choose whether or not to accept a Visa card for payment if the customer is acting in good faith.
Visa has over 16,000 financial institution clients that issue their own Visa cards and sign up merchants to accept them. These institutions set the terms and conditions for their merchant relationships and, therefore, handle all customer service matters relating to them.
We recommend that you notify your Visa card issuer using the customer support number appearing on your Visa statement or the back of your Visa card. Your Visa card issuer has access to the appropriate Visa rules and regulations, as well as the Notification of Customer Complaint forms to file complaints.
-
-
Be aware of any email message that requests personal data—such as passwords, PINs or your social security number—or sends you to a website that asks for such information. These messages may involve the illegal practice of “spoofing,” or forging an email address to resemble another, legitimate address and business. Remember to never send personal information via an email. If you have received an email that spoofs Visa, please notify Visa of the specifics of the illegal email.
-
-
It's important for consumers to know that Visa will not call or e-mail cardholders to request their personal account information. Visa call centers do not initiate outbound telemarketing calls. Consumers should not respond to any e-mails or phone calls with requests for any personal card information and are advised to immediately report the situation to local law enforcement as well as the financial institution that issued their card. Cardholders should also know that Visa's zero liability fraud policy ensures that they are not held responsible for any unauthorized purchases.
-
-
At Visa, cybersecurity is core to our values. We established a Bug Bounty program to facilitate exchange of information about potential vulnerabilities, establish scope and rules for vulnerability testing, and provide a safe harbor for individuals who follow these rules. Valid and actionable reports may be awarded per program policy.
If the vulnerability you wish to report is not eligible for the Bug Bounty program, you can report it to our non-incentivized Responsible Disclosure program.
-
-
If you are a customer or vendor experiencing, or being affected by, a security incident that is caused by, or may impact, a Visa product or service, please email [email protected].
Account holds and account alerts
How can we help?
-
-
No matter where you are, Visa’s Global Customer Assistance Service (GCAS) is ready to respond as your fast and reliable 24/7 support network.
If your card has been lost or stolen abroad, for example, GCAS will assist you immediately.
Services from GCAS include:
- Quickly reporting and blocking a lost, stolen, damaged or compromised card
- Expediting emergency cash disbursement so you are assisted within 2 hours
- Expediting emergency card replacements so you are assisted within one business day
- Cardholder inquiry service. You can call anytime, no matter where you are, to get quick answers or additional information
- You’ll receive a direct transfer to your financial institution for any account-related questions that can’t be answered
Worldwide +1 303 967 1090
You may also use the drop-down menu to locate a more exact GCAS number based on your location.
-
-
Visa’s International Medical and Travel Assistance service helps support you and your immediate family when you are travelling abroad together, for up to 90 days.
International SOS +44 (0) 208 762 8373
South Africa only +27 11 541 1068
While abroad, contact us for all medical enquiries, whether routine or emergency:
- Free and unlimited health advice
- Find a local nurse or internationally-trained doctor near you
- Find medication or medical equipment*
- Travel advice on loss of travel documents
- Legal referrals and interpreter*
In an emergency, we provide all necessary emergency services, including:
- Arranging medical transportation and care*
- Monitoring your condition and provide advice along the way
- Evacuating you, if necessary*
- Contacting your family, so they know you are in good hands
Download Medical & Legal Assist Brochure
Terms and Conditions apply.
*Indicates cardholder is responsible for all costs and expenses incurred. Visa Infinite and Visa Signature cardholders can refer to the travel insurance policy document for detailed coverage of fees as per the policy.
-
-
For any travel insurance related queries, please contact:
+27 (0) 11 541 1068 (English)
Terms and Conditions apply.
*Indicates cardholder is responsible for all costs and expenses incurred. Visa Infinite and Visa Signature cardholders can refer to the travel insurance policy document for detailed coverage of fees as per the policy.
-
-
For any Concierge-related queries, send us a message or call one of the numbers below:
- (Toll-free - South Africa only) 0800 991 556
- (International Direct Dialing) +44 (0) 207 136 8631
- (English Whatsapp Concierge) +44 7874 023129
- (French Whatsapp Concierge) +44 7520 631646
- (Arabic Whatsapp Concierge) +44 7520 631645
Visa brand and marketing
-
-
All sponsorship requests must be sent in writing to:
Event and Sponsorship Marketing Dept.
Visa USA
P.O. Box 8999
San Francisco, CA 94128-8999 -
-
Thank you very much for your interest in Visa’s advertising, but we are unable to accept unsolicited advertising ideas.
-
-
As a service to authorized Visa card issuers and Visa merchants, Visa makes available electronic artwork of the Visa brand mark and links to Visa proprietary websites. Only Visa card issuers and merchants are authorized to use Visa brand marks. If you are working for a Visa card issuer or Visa merchant, please visit our Marketing Center for Visa logo information and downloads.
Accepting Visa
-
-
Visa does not set or service merchant accounts, but if you would like to accept Visa at your business, please contact a Visa acquirer or learn more about becoming a Visa merchant.