Learn about Visa Concierge
The concierge service is available 24/7 to take care of all practical considerations so that you can make the most out of every moment.
From digital, WhatsApp to other types of services, allow us to plan and facilitate exclusive experiences for you with our connections to various hotels, events, concerts, restaurants and venues around the world.
Included services
Flight reservations
Hotel bookings
Trip planning
Car rentals
Events & entertainment
Fine dining
Redemption methods
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Your key to airport comfort and free access to lounges in partnership with DragonPass worldwide.
Visa Airport Companion Program brings you luxury airport lounge access in partnership with DragonPass.
*Eligible Visa cardholders can now easily discover a selection of over 1,200 lounges in airports around the world, along with all their personalized benefits.
How to redeem?
Download the Visa Airport Companion application from your app store to register for access.
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Travel assist is provided by Aspire, offering comprehensive travel insurance services for Visa cardholders.
How to redeem?
- When a claim needs to be filed for purchases with your Visa card, you must provide all the relevant details within 28 days of the incident or loss.
- To submit your claim online, follow this link https://newclaimsportal.crawco.co.uk/AspireVAisa/login
- To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
- For more information banks should visit https://cardholderbenefitsonline.com/search-service (Access code: Aspire2016)
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Buyers Protection is provided by Aspire, offering coverage for theft, accidental damage, or non-delivery of purchased items.
How to redeem?
- Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
- Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Buyers Protection' to download your Certificate of Insurance.
- Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
- To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
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Extended warranty services are provided by Aspire, offering additional coverage for eligible and unique purchased items.
How to redeem?
- Register with your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
- Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' and then 'Extended Warranty' to download your Certificate of Insurance.
- Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
- To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
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Collision damage waiver for rental cars, offering protection for rental vehicle damage and liabilities.
How to redeem?
- Register your Visa card at https://cardholderbenefitsonline.com to view your cover and generate a travel insurance certificate.
- Click on 'Insurance Benefits', verify your card details (which won't be stored), then select 'Travel Insurance' to download your Certificate of Insurance.
- Follow the steps and fill in the traveler details on the provided PDF document. Save or print it for your records.
- To submit your claim on WhatsApp, compose a new message to +27 11 541 1068 or click on this link https://wa.me/message/TTILCCKZLTBHC
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Visa Concierge services are provided by Visa Concierge, offering 24/7 practical assistance for various needs.
How to redeem?
- To redeem Visa concierge as an Infinite cardholder, call the concierge hotline for Sub-Saharan Africa with international direct dialing at +44 207 136 8631.
- Alternatively, you can send an email to [email protected] for assistance.
- Provide your card details and specific requirements to the concierge representative who will assist you with your needs.
Concierge Digital Services:
- Register online: visit https://www.visaconciergecemea.com
- Contact:
- Website: https://www.visa.co.ke/pay-with-visa/benefits-and-offers/concierge.html
- Call: +27 (0) 800 991 556 (SA) or +44 (0) 207 136 8631 (International)
- Email: [email protected] WhatsApp: +44 787 402 3129 (English) or +44 752 063 1646
Concierge WhatsApp Services:
- Add to Contacts: +44 787 402 3129 (English) or +44 752 063 1646 (French)
- Start Chat: Initiate a chat to receive terms and verify identity.
- New Users: Follow instructions to complete profile and registration.
- Contact:
- Website: https://www.visa.co.ke/pay-with-visa/benefits-and-offers/concierge.html
- Call: +27 (0) 800 991 556 (SA) or +44 (0) 207 136 8631 (International)
- Email: [email protected]
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Global Customer Assistance Service services are provided by Visa GCAS, offering comprehensive support for various cardholder needs.
How to redeem?
- In order to access GCAS, log onto this link https://www.visa.co.ke/support/consumer/lost-stolen-card.html and find your issuer country.
- Call the number associated with your issuer country to speak to a consultant and report a lost or stolen card.
- Issuers need to ensure that they are registered for the service, contact a Visa representative to confirm.
- For more information on GCAS please visit Visa Online on this link https://secure.visaonline.com/pages/4.745
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YQ Meet And Assist is a global network of specialist airport meet & assist service partners providing an exceptional airport experience.
How to redeem?
- To redeem discounts, Visa cardholders can book through https://cemea.yqnowgroup.com/ and the relevant discount is applied directly to the transaction.
- Booking for the services must be made at least 72 hours prior to commencement of travel.
- This Exclusive Deal cannot be used in conjunction with other promotions.
- Visa cardholders are able to book other services such as a limo transfer, Visa on arrival, baggage porters and more.
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Agoda.com is an online travel agency that facilitates reservations for accommodation, flights, ground transportation, and activities.
How to redeem?
- For Visa Classic cardholders, access Agoda.com and book your accommodation through https://www.agoda.com/visassa
- For Visa Gold, Platinum, Signature and Infinite cardholders, access Agoda.com and book your accommodation through https://www.agoda.com/c/visassapremium
- When booking through these dedicated links it’s important to note that this discount only applies to properties listed as ‘Promotion Eligible’.
- At point of payment, input your eligible Visa card and the discount will automatically be applied.
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Booking.com is one of the world's leading online travel platforms, connecting travelers with over 28 million+ incredible places to stay.
How to redeem?
- Visit the booking.com website using this link https://sp.booking.com/index.html?aid=2393080&label=visa-cemea to book your accommodation.
- On the Visa Booking.com partnership page next to the Visa logo select ‘Unlock Special Deals’. When prompted type in the access code 'VISABKNG’, this will filter all eligible accommodation.
- When browsing accommodation, select your travel dates, only properties labelled with an ‘Instant Reward’ badge are applicable to this exclusive deal.
- At point of payment, input your Visa card to immediately receive the up to 8% discount. Your price summary will show exactly how much you'll get off your booking.
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BookingBash is CEMEA’s first subscription-based E-ticketing platform for Global Attractions and Activities.
How to redeem?
- Visit bookingbash.com or download the BookingBash App. On the homepage click on the Visa ‘Discover Offer’ button or on the “BB-Pro” icon.
- Click ‘Gain Access’ and enter the first 6 digits of your Visa card number to check eligibility. If eligible, you will be redirected to the ‘Adventurer’ or ‘Ultimate’ pass web page.
- If you’re a new user create an account and if you’re an existing user login through the www.bookingbash.com or BookingBash App.
- Offer will be activated.
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IHG Hotels and Resorts is one of the world’s leading hotel companies, with around 6,368 hotels globally.
How to redeem?
Only Visa cardholders in Ghana, Kenya, Mauritius, South Africa, Tanzania, Zambia and Zimbabwe are eligible for this exclusive deal.
- Visit the IHG Visa partnership website using this link https://www.ihg.com/VisaSpecial
- When browsing accommodation, select your travel dates and create or sign into an account in order to make a booking.
- At point of payment, input your Visa card to immediately receive the 15% discount.
- Visit the IHG Visa partnership website using this link https://www.ihg.com/VisaSpecial
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Visa Luxury Hotel Collection is composed of over 900 intriguing and prestigious properties and world-famous hotels.
How to redeem?
Premium Visa cardholders must reserve and pay for the room using a qualifying Visa credit card.
- Visit the Visa Luxury Hotel Collection website using this link www.visaluxuryhotels.com
- When browsing accommodation, select your travel dates and create or sign into an account to finalize a booking.
- At point of payment, input your qualifying Visa card to redeem this exclusive deal.
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Avis Car Rental operates one of the world’s best-known car rental brands with a truly global footprint.
How to redeem?
- Standard Rates: Weekend, daily and weekly rates with no advance booking or booking made less than 24 hours before pick up.
- Retail Rates: Weekend, daily and weekly rates with minimum advance booking period of 24 hours.
- Visit the Avis website using this link www.avisworld.com/visa.
- Browse the website to search for a rental car, select your dates and create or sign into an account to finalize a booking.
- At point of payment, input your qualifying Visa card to redeem this exclusive deal.
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SIXT rental and ride offers enables you to rent, schedule or transfer vehicles, with affordable rates and premium options.
How to redeem?
- Redemption is only available through respective offer pages.
- Visa Gold cardholders can redeem a 10% discount at www.sixt.com/visagoldcemea
- Visa Platinum (Consumer & Business) cardholders can redeem a 10% discount at www.sixt.com/visaplatinumcemea
- Visa Signature (Consumer & Business) cardholders can redeem a 15% discount at www.sixt.com/visasignaturecemea
- Visa Infinite (Consumer & Business) can redeem a 15% discount and with a SIXT Platinum Status, 10% off on prebooked rides. www.sixt.com/visainfinitecemea
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Rentalcars with over 60 000+ locations worldwide is the World’s Largest Online Car Rental Service.
How to redeem?
- Visit the Rentalcars website using this link https://rentalcars.com/?affiliateCode=visainter999
- Browse the website to search for a rental car, select your dates and create or sign into an account to finalize a booking.
- Discount applies to the car price element of your booking, excluding additional services and extras like insurance, additional driver fee, one-way fee, child seat, navigation devices etc..
- At point of payment, input your qualifying Visa card to redeem this 10% off exclusive deal.
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PRINTEMPS is a French chain of department stores, with a focus on beauty, lifestyle, fashion, accessories and men’s wear.
How to redeem?
- Redemption is available online, web, eCommerce and in-store / offline.
- Visa Classic and Gold cardholders can redeem this exclusive deal at https://www.visa.co.ke/content/dam/VCOM/regional/cemea/genericafrica/paywithvisa/benefits-and-offers/printemps/invitation-classic-gold-always-on-offer-visa-cardholders.pdf
- Visa Platinum, Signature and Infinite cardholders can redeem this exclusive deal at https://www.visa.co.ke/content/dam/VCOM/regional/cemea/genericafrica/paywithvisa/benefits-and-offers/printemps/invitation-platinum-signature-infinite-always-on-offer-visa-cardholders.pdf
- For more information on this deal visit https://www.visa.co.ke/pay-with-visa/benefits-and-offers/exclusive-deals/printemps.html
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Bicester Collection is a group of luxury shopping destinations, extraordinary hotels and music and sports entertainment.
How to redeem?
- For more information visit: https://www.visa.co.ke/en_ke/visa-offers-and-perks/the-bicester-collection/160354
- To redeem as a Visa Platinum cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-platinum
- To redeem as a Visa Signature cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-signature
- To redeem as a Visa Infinite cardholder: https://www.thebicestercollection.com/en/partner-offers/international-visa-infinite